FAQ

Problems with Purchase:

I thought I was a member of AMP, but I’m not getting the discounted rate. What do I do? 

Your membership may have lapsed. You can renew your membership online. Don’t forget to renew your membership annually to ensure you always get the discounted rate!

 

If it shows that you are a member, contact ampeducation@amp.org.

 

I can’t log into my account.

If you require your user name, please e-mail amp@amp.org with your first and last name and your user name will be sent to the preferred e-mail address listed on your membership record.

If you have forgotten your password, click on the “I don’t know my password link.”

 

Can I get refunds?

For live course registrations, refund policies will be written on the course description.

For online courses, all sales are final. No refunds will be issued.

 

Accessing Course Materials

How do I find the courses that I purchased?

Click on “My classroom” on the green box to the right. Log in using your AMP user name and password. You will see a list of programs that you have purchased.

 

Continuing Education Credits

How do I get my continuing education certificates?

Each course will have different requirements for claiming continuing education credits. To download the certificates, go to “My Credit” on the menu to the right. If you have not yet completed the requirements for obtaining the credits, you will find your course listed under “pending.” If you have completed all the requirements, you will find your course listed under “claimed credit.”

 

Misc.:

Can I share the materials I purchase?

Please note that all downloadable materials are for your use only. No digital files may be reproduced or transmitted in any form, by any means, electronic or mechanical. By purchasing a product, you agree to not share any of the course materials, including videos, downloadable slide presentations, outlines, manuscripts, etc. without explicit and written permission from AMP.

Technical Issues

If you are experiencing technical difficulties or registration/transaction issues, please contact Abila customer service support at:

Email:support@peachnewmedia.com or

Phone: 1-866-702-3278.

Non-technical Issues

For programmatic/content questions, please contact the AMP Education Office at AMPEducation@amp.org

If you’ve forgotten your AMP Username or Password, please contact AMP Membership Services at amp@amp.org or 301-634-7939.